First Trade Union Bank

Top 8 FAQs

What types of accounts can I open online?
- Personal deposit accounts can be opened online with First Trade. Open one of our three personal checking accounts and a number of our personal savings accounts and Certificates of Deposit (CDs) online. Please note that you must be at least 18 years of age, and you must be a U.S. citizen or U.S. resident alien to open your account with us online.
How do I open an account online?
- Click here to open a personal deposit account online.
How do I enroll in Online Banking?
- When opening a new account, you can select this service while completing the application.
  
  If you are an existing customer and wish to bank online with First Trade, please contact our Customer Service Center at 800.242.0272 Monday – Friday, 8:30 AM – 5:00 PM ET or via email at *customerservice@ftub.com.
How do I sign in to Online Banking?
- You will create an Online Banking Username, Password, and PassMark image. Log into your Online Banking account by entering your Username in the "Customer Login" sign in box located on the top of every page on the left-hand side. You will then be prompted to enter your Password and verify your PassMark image. After your Username and Password are verified, you will be taken to First Trade's secure Online Banking site.
Is Online Banking free?
- Yes! Online Banking is free for all First Trade customers.
How do I reset my Online Banking Username, Password or PassMark image?
- Contact our Customer Service Center at 800.242.0272 Monday – Friday, 8:30 AM – 5:00 PM ET or via email at *customerservice@ftub.com to reset your Online Banking Username, Password or PassMark image.
How do I pay bills online? Is it a free service?
- Our secure Bill Pay service is free for First Trade personal banking customers! Register for Bill Pay and begin the set up process by selecting the "Bill Pay" link in your Online Banking account. Follow the guided steps to begin paying your bills online.
What is First Trade's routing number?
- First Trade's routing number is 211075086.

General FAQs

Where are the First Trade branches located? What are the hours of operation?
- First Trade branch locations and hours of operation:
  - One Harbor Street
    Boston, MA 02210
    Tel: 617.439.3118
    Hours: MTWF 8:30 AM – 4:30 PM
    Th: 8:30 AM – 5:30 PM
    Directions
  - 753 East Broadway
    Boston, MA 02127
    Tel: 617.268.2300
    Hours: MTWTh 8:30 AM – 4:30 PM
    F: 8:30 AM – 6:00 PM
    Sat: 8:30 AM – 12:30 PM
    Directions
  - 750 Dorchester Avenue, Suite 2100
    Boston, MA 02125
    Tel: 617.303.7475
    Hours: M-F 8:30 AM – 4:30 PM
    ATM on location
    Directions
  - 270 Motor Parkway
    Hauppauge, NY 11788
    Tel: 631.300.0140
    Hours: By Appointment Only
    Directions
  - 2020 Lakeville Road
    New Hyde Park, NY 11040
    Tel: 516.874.9600
    Hours: M-F 8:30 AM – 4:30 PM
    ATM on location
    Directions
- Click here for more information.
Where are the First Trade ATMs located?
- First Trade ATM locations:
  - One Harbor Street
    Boston, MA 02210
  - 753 East Broadway
    Boston, MA 02127
  - 750 Dorchester Avenue
    Boston, MA 02125
  - 2020 Lakeville Road
    New Hyde Park, NY 11040
- Locate surcharge-free ATMs here.
- Click here to locate an ATM where you can make a deposit.
- Click here for more information.
How do I contact Customer Service?
- You can contact our Customer Service department one of three ways:
  - Call Customer Service at 800.242.0272 Monday – Friday, 8:30 AM ET – 5:00 PM ET
  - Email Customer Service at *customerservice@ftub.com
  - Contact us directly from our website
Is First Trade a secure financial institution?
- First Trade is a safe, secure and well-capitalized community bank. We are an FDIC Member and an Equal Housing/Equal Opportunity Lender. Click here to learn more.
How do I know the Online Banking site is secure?
- First Trade has taken many steps to make sure you are protected online:
  - 128-bit Secure Sockets Layer (SLL) technology. To access your accounts, you must use a browser that supports a 128-bit encryption.
  - Online Username, Password and PassMark image. Your sign on information is used for accessing your accounts online – never share them with anyone.
  - Firewalls. The computers that run our site are protected by firewalls, which are systems that prevent unauthorized access to our network. They are constantly monitored to prevent security breaches.
  - Timeouts. Your First Trade online session will automatically end, or "time out", if you do not perform any transactions for ten minutes. To resume your session, you will have to log back in to Online Banking.
Where can I learn about First Trade's FREE service, Text Message Banking?
- To view our Text Message Banking service and info page, click here.
  To view Text Message Banking FAQs, click here.
Where can I learn more about First Trade?
- Visit the "About Us" section of the website to learn more about First Trade.
Where can I learn more about First Trade's management team?
- Research First Trade's Management Team by clicking here.
Can I bank with First Trade by phone?
- Yes. Call 1.800.434.0330 to obtain account balances and other pertinent information 24 hours a day, 7 days a week.
How do I report a lost, stolen or damaged First Trade Debit or ATM card?
- To report a Debit or ATM card as lost, stolen or damaged and to receive a new card, please contact our Customer Service Department during our normal business hours of 8:30 AM - 5:00 PM ET via:
  - Telephone at 800.242.0272
  - Secure email in the "Messaging" tab of your Online Banking account
- You can also process this request with a representative at one of our banking offices. Office hours of operation vary by location. Click here to find the banking office nearest you.
- Business, Union and Government Banking clients can also contact their relationship manager with any Debit or ATM card issues.
- If you need to report a card lost or stolen outside of normal business hours, please call 800.242.0272 and press "1" during the first set of prompts. Follow the instructions to process your request. Damaged cards should only be reported during normal business hours.
How quickly will I receive Online Banking access once my account has been activated?
- Once your account has been approved and your initial deposit has been processed, you will typically receive your Online Banking access one business day after account activation. The access information will be sent to you through First Trade's secure email system.
How quickly will I receive my Debit or ATM card once my account has been activated?
- Once your account has been approved and your initial deposit has been processed, you will typically receive your Debit or ATM card 5 to 7 days after account activation.
How quickly will I receive my first order of checks for my Checking or Money Market Account once my account has been activated?
- Once your account has been approved and your initial deposit has been processed, you will typically receive your first orcer of checks 10 to 14 days after account activation.

Business / Union / Government Banking FAQs

What types of products and services do you offer?
- First Trade offers a full suite of financial products and services to our business, union and government clients. This includes deposit accounts (checking, savings and money market accounts, as well as CDs and CDARS® products), business loans, cash management services and other traditional and online services.
How do I open an account?
- To open a business account, please contact one of our business relationship managers.
- To open an account as a union organization, please contact one of our union relationship managers.
- To open an account as a government entity, please contact one of our government relationship managers.
How do I apply for a loan?
- To apply for a commercial loan, please contact one our business relationship managers. We will work with you to customize a loan program tailored to fit your specific financing needs.
Can I open an account online?
- No, you cannot open any type of business account online. Please contact us to speak directly with an expert.
Can I enroll in Online Banking?
- Yes, businesses, union organizations and government entities that are First Trade clients can enroll in Online Banking. This service is free of charge. When opening a new account, you can select this service while completing the application.
- If you are an existing customer and wish to bank online with First Trade, please contact our Customer Service Center at 800.242.0272 Monday – Friday, 8:30 AM – 5:00 PM ET or via email at *customerservice@ftub.com.
Where can I view an Online Banking demo?
- Click here to view an Online Banking demo.
Do you offer revocable or irrevocable trust accounts?
- Yes. Please contact us at 800.242.0272 Monday – Friday, 8:30 AM – 5:00 PM ET or via email at *customerservice@ftub.com to learn more.
What is CDARS®, the Certificate of Deposit Account Registry Service®?
- First Trade offers CDARS®, the most convenient way to access multi-million dollar FDIC insurance on CD deposits. Contact us to learn more about this service.
What special programs or services do you offer union members and officials?
- We provide special services to union organizations and members, which include:
  - Union Benefits Program
  - Union Advantage Savings account for union members
  - Union Money Matters financial seminars for union officials and members

Personal Banking FAQs

What products and services do you offer?
- First Trade offers a full suite of personal financial products and services. This includes deposit accounts (checking, savings and money market accounts, as well as CDs, CDARS® and IRAs products), personal loans, and other traditional and online services.
How do I apply for a personal loan?
- Contact us directly to learn more and apply for a personal loan.
What information do I need to have available when opening an account online?
- Please have the following information:
  - U.S. Social Security number
  - A valid form of identification including: Driver's license, State ID, Military ID or Passport
  - Previous home address (if you have lived at your current home address less than two years)
  - U.S. checking or savings account to fund your new account(s)
Can I make external transfers online?
- Yes. As a First Trade customer enrolled in Online Banking, you can make free internal and external transfers. This includes transferring money between your First Trade accounts, transferring money from your First Trade account to accounts at other financial institutions, and transferring money from accounts at other financial institutions into your first Trade account.
Do you open deposit accounts for out-of-state customers?
- Yes we do. First Trade is a federally chartered thrift and we can open personal deposit accounts for customers across the United States.
How do I contact customer service?
- You can contact our Customer Service department one of three ways:
  - Call Customer Service at 800.242.0272 Monday – Friday, 8:30 AM ET – 5:00 PM ET
  - Email Customer Service at *customerservice@ftub.com
  - Contact us directly from our website

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