First Trade Union Bank > Why We're Different

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Bank without ever leaving your office

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Bank without ever leaving your office

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YOU TALK. WE LISTEN. EVERYBODY WINS!
Take our survey & enter to win!

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Why We're Different

Survey

Have you stopped in to a Business Solutions Center lately? Communicated with a Customer Service Representative via telephone or email? Met with your relationship manager to discuss your banking needs? We want to hear about it!

At First Trade, we see our customers as valued partners, the community that makes us a community bank. So when customers tell us what we can do to make their banking experience even better...everyone wins!

Fill out the form in its entirety below, where you will rate your recent banking experience, by September 30, 2010 and we'll enter you for a chance to win a $100 American Express gift certificate!¹

Start talking. We're listening.

First Name:

Last Name:

Email Address:

Yes, please send me email updates regarding First Trade products, services and promotions.
No, please do not send me email updates.

Address:

City:

State:

Zip:

What is your age group?:

How did you contact First Trade?:

Please enter the date of the banking transaction

What was the date of your transaction (mm/dd/yy)? Please leave blank if you do not remember:

What was the name of the First Trade employee you dealt with that day? Please leave blank if you do not remember:

Please rate our level of service in the following areas:

What banking transaction did you perform that day?

Please describe the banking transaction:

Was a First Trade representative available in a timely manner?:

Were you greeted in a friendly, courteous manner?:

Was the First Trade representative knowledgeable of the products & services?:

Was the First Trade representative professional at all times?:

Was your question or transaction addressed to your satisfaction?:

Overall, how would you rate the service you received?:

What did you like most about our customer service?:

How could we improve our customer service?:

Would you refer First Trade to a friend or family member?:
Yes
No

Comments:

SUBMIT

¹ No purchase necessary to enter or win. A purchase will not increase your chances of winning. Entries must be completed in their entirety and received no later than 11:59 PM on 09/30/2010. Employees and immediate family members of First Trade employees are not eligible to win. Five (5) winners will be drawn at random on or about 10/05/2010 and notified no later than 10/08/2010. For a complete set of rules, click here.